Privacy Policy

1. Introduction

Tenxtel ("Tenxtel", "we", "our", or "us") respects your privacy and is committed to protecting the information you provide when using our website, products, and communication services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, how it may be shared, and the choices available to you.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with Tenxtel, we may collect different types of information.

2.1 Information You Provide

You may provide information directly to us when you request information, contact our team, create an account, request a service, or communicate with us.

• Name and business information
• Email address
• Telephone or mobile number
• Company name and job title
• Billing and account information
• Service and configuration information
• Information submitted through contact forms
• Messages and other communications with us

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source
• General website interaction data

3. How We Use Your Information

We may use collected information for legitimate business and service purposes, including:

• Providing and operating Tenxtel services
• Setting up and managing customer accounts
• Providing Cloud PBX and business communication services
• Providing call forwarding and routing services
• Providing call tracking and analytics
• Providing toll-free and virtual number services
• Responding to inquiries and support requests
• Processing transactions and billing
• Improving our website, products, and services
• Monitoring service performance and reliability
• Detecting and preventing fraud, abuse, or unauthorized activity
• Communicating important service-related updates
• Sending marketing communications where permitted by applicable law

4. Call & Communication Data

Because Tenxtel provides business communication solutions, our services may process information associated with telephone calls and other communications.

Depending on the services you use and how your account is configured, this information may include:

• Caller and recipient telephone numbers
• Date and time of calls
• Call duration
• Call direction
• Call status
• Routing and forwarding information
• Call source or campaign information
• Call analytics and performance information
• Voicemail information
• Call recordings, where enabled

5. How We Share Information

We do not sell your personal information as a business practice. We may share information when necessary to operate our services, fulfill legitimate business purposes, or comply with legal requirements.

5.1 Service Providers

We may use trusted third-party providers to support areas such as hosting, telecommunications, infrastructure, analytics, payment processing, security, customer support, and other business operations.

5.2 Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or valid governmental requests.

5.3 Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

6. Cookies & Tracking Technologies

Tenxtel may use cookies and similar technologies to operate and improve our website.

These technologies may help us:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Measure marketing performance
• Improve website functionality
• Provide relevant communications

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Analytics & Website Performance

We may use analytics and performance technologies to understand how visitors interact with our website and to improve our services.

These tools may collect information such as pages visited, device information, approximate location, traffic source, and website interaction patterns.

Where third-party analytics services are used, their processing may also be governed by their respective privacy policies.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the service, security measures may include access controls, authentication mechanisms, encryption, monitoring, secure infrastructure, and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, meet contractual obligations, resolve disputes, prevent fraud, enforce agreements, or comply with legal and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing activities
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing a request.

11. Third-Party Websites & Services

Our website or services may contain links to third-party websites, platforms, or services.

Tenxtel is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of each third-party service you use.

12. Children's Privacy

Our services are intended for businesses and general audiences and are not directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where applicable law prohibits such collection.

13. International Users

Depending on where you access or use our services, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

14. Marketing Communications

We may occasionally send service updates, announcements, product information, or promotional communications where permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential service, security, account, or transaction-related communications.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.